{"id":14402,"date":"2025-06-09T16:18:31","date_gmt":"2025-06-09T16:18:31","guid":{"rendered":"https:\/\/finoptima.ch\/ich-wurde-wie-ein-storfaktor-behandelt-nicht-wie-ein-zahlender-kunde\/"},"modified":"2025-11-15T14:28:52","modified_gmt":"2025-11-15T14:28:52","slug":"ich-wurde-wie-ein-storfaktor-behandelt-nicht-wie-ein-zahlender-kunde","status":"publish","type":"post","link":"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/","title":{"rendered":"J\u2019ai \u00e9t\u00e9 trait\u00e9 comme une nuisance, et non comme un client payant."},"content":{"rendered":"\r\n<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:286e3b85-7204-4283-a3cf-bb65f9db5c51-57\" data-testid=\"conversation-turn-116\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\r\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\r\n<div class=\"[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\r\n<div class=\"flex max-w-full flex-col grow\">\r\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"42199533-2bfb-41bb-ada6-01f854e4ab35\" data-message-model-slug=\"gpt-5-mini\">\r\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\">\r\n<div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\">\r\n<p class=\"wp-block-paragraph\" data-start=\"0\" data-end=\"676\">La semaine derni\u00e8re, j\u2019ai eu une r\u00e9clamation en tant que particulier. Un malentendu, un d\u00e9faut de produit. Rien de catastrophique, mais rien que je voulais accepter et ignorer silencieusement.<br data-start=\"192\" data-end=\"195\" \/>J\u2019ai contact\u00e9 le service client par t\u00e9l\u00e9phone, de mani\u00e8re factuelle, constructive, sans accusations.<br data-start=\"295\" data-end=\"298\" \/>Et pourtant, apr\u00e8s trois minutes, je me suis senti ind\u00e9sirable : pas de \u00ab Merci pour votre retour \u00bb, pas d\u2019excuse, pas d\u2019int\u00e9r\u00eat r\u00e9el pour comprendre ce qui s\u2019\u00e9tait pass\u00e9.<br data-start=\"469\" data-end=\"472\" \/>\u00c0 la place, j\u2019ai entendu de la d\u00e9fensive, du rejet et la phrase classique qui me d\u00e9clenche r\u00e9guli\u00e8rement : \u00ab Malheureusement, ce n\u2019est pas de notre responsabilit\u00e9 ; vous devrez le soumettre par \u00e9crit. \u00bb<\/p>\r\n<p data-start=\"678\" data-end=\"926\">Je n\u2019\u00e9tais pas en col\u00e8re et je n\u2019ai pas \u00e9lev\u00e9 la voix ; j\u2019\u00e9tais simplement d\u00e9\u00e7u. Et je me suis dit : si c\u2019est ainsi que je me sens, en tant que client professionnel qui comprend le syst\u00e8me, comment se sentent les personnes qui n\u2019ont pas de voix ?<\/p>\r\n<p data-start=\"928\" data-end=\"1208\">Tout aurait pu \u00eatre si diff\u00e9rent : un bref moment d\u2019\u00e9coute, une question honn\u00eate, une r\u00e9ponse simple comme \u00ab Je comprends votre d\u00e9ception. Trouvons une solution ensemble. \u00bb Souvent, c\u2019est tout ce qu\u2019il faut. Mais malheureusement, cela arrive bien trop rarement dans la pratique.<\/p>\r\n<p data-start=\"1210\" data-end=\"1388\">La gestion des r\u00e9clamations n\u2019est pas un processus ; c\u2019est une attitude. Et c\u2019est pr\u00e9cis\u00e9ment au moment de la d\u00e9ception que se r\u00e9v\u00e8le la v\u00e9ritable cr\u00e9dibilit\u00e9 d\u2019une entreprise.<\/p>\r\n<p data-start=\"1390\" data-end=\"1407\">Rappelez-vous :<\/p>\r\n<ul data-start=\"1408\" data-end=\"1643\">\r\n<li data-start=\"1408\" data-end=\"1460\">\r\n<p data-start=\"1410\" data-end=\"1460\">Les clients qui se plaignent restent en contact.<\/p>\r\n<\/li>\r\n<li data-start=\"1461\" data-end=\"1541\">\r\n<p data-start=\"1463\" data-end=\"1541\">Les clients qui ne se sentent pas pris au s\u00e9rieux mettent fin \u00e0 la relation.<\/p>\r\n<\/li>\r\n<li data-start=\"1542\" data-end=\"1643\">\r\n<p data-start=\"1544\" data-end=\"1643\">Les clients ignor\u00e9s activement partagent leur exp\u00e9rience \u2014 non pas en interne, mais publiquement.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"1645\" data-end=\"1698\">Ce que nous devons apprendre de telles situations :<\/p>\r\n<ul data-start=\"1699\" data-end=\"1947\">\r\n<li data-start=\"1699\" data-end=\"1776\">\r\n<p data-start=\"1701\" data-end=\"1776\">Les r\u00e9clamations ne sont pas des attaques ; ce sont des retours pr\u00e9cieux.<\/p>\r\n<\/li>\r\n<li data-start=\"1777\" data-end=\"1815\">\r\n<p data-start=\"1779\" data-end=\"1815\">\u00c9couter r\u00e9sout plus que justifier.<\/p>\r\n<\/li>\r\n<li data-start=\"1816\" data-end=\"1870\">\r\n<p data-start=\"1818\" data-end=\"1870\">Il ne s\u2019agit pas de bl\u00e2me, mais de responsabilit\u00e9.<\/p>\r\n<\/li>\r\n<li data-start=\"1871\" data-end=\"1947\">\r\n<p data-start=\"1873\" data-end=\"1947\">Et surtout : il ne s\u2019agit pas de phrases toutes faites, mais d\u2019attitude.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-start=\"1949\" data-end=\"2347\">Chez FinOptima, nous ne construisons pas la gestion des r\u00e9clamations sur papier, mais dans la pratique. Nous formons \u00e0 l\u2019attitude, aux comp\u00e9tences en communication, \u00e0 la r\u00e9solution de conflits et \u00e0 la rapidit\u00e9 de r\u00e9action. Lors d\u2019ateliers et de sessions de coaching, nous sensibilisons les managers au fait qu\u2019une culture positive des r\u00e9clamations ne commence pas dans le CRM, mais dans l\u2019esprit.<\/p>\r\n<p data-start=\"2349\" data-end=\"2518\">Apr\u00e8s cette exp\u00e9rience, j\u2019ai d\u00e9cid\u00e9 de ne plus acheter aupr\u00e8s de ce fournisseur. Pas \u00e0 cause du produit lui-m\u00eame, mais \u00e0 cause de la mani\u00e8re dont l\u2019erreur a \u00e9t\u00e9 g\u00e9r\u00e9e.<\/p>\r\n<p data-start=\"2520\" data-end=\"2604\" data-is-last-node=\"\" data-is-only-node=\"\">Ce n\u2019est pas l\u2019erreur qui \u00e9rode la confiance, mais la mani\u00e8re dont elle est trait\u00e9e.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"z-0 flex min-h-[46px] justify-start\">\u00a0<\/div>\r\n<div class=\"mt-3 w-full empty:hidden\">\r\n<div class=\"text-center\"><strong>D\u00e9ployer les potentiels \u2013 c\u00e9l\u00e9brer les r\u00e9ussites.<\/strong><\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/article>\r\n","protected":false},"excerpt":{"rendered":"<p>Letzte Woche hatte ich als Privatperson eine Reklamation. Ein Missverst\u00e4ndnis, ein Produktmangel. Nichts Weltbewegendes, aber eben auch nichts, das ich einfach so hinnehmen und stillschweigend abhaken wollte.<\/p>\n","protected":false},"author":1,"featured_media":16152,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","mc4wp_mailchimp_campaign":[],"footnotes":""},"categories":[140],"tags":[],"class_list":["post-14402","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fachbeitraege-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>J\u2019ai \u00e9t\u00e9 trait\u00e9 comme une nuisance, et non comme un client payant. - Finoptima<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"J\u2019ai \u00e9t\u00e9 trait\u00e9 comme une nuisance, et non comme un client payant. - Finoptima\" \/>\n<meta property=\"og:description\" content=\"Letzte Woche hatte ich als Privatperson eine Reklamation. Ein Missverst\u00e4ndnis, ein Produktmangel. Nichts Weltbewegendes, aber eben auch nichts, das ich einfach so hinnehmen und stillschweigend abhaken wollte.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/\" \/>\n<meta property=\"og:site_name\" content=\"Finoptima\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-09T16:18:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-15T14:28:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/finoptima.ch\/wp-content\/uploads\/2025\/06\/Reklamation-Coachin_Verkaufsschulung-Verkaufstraining_FinOptima_1eng-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"651\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"admin@finoptima.ch\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin@finoptima.ch\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\\\/\"},\"author\":{\"name\":\"admin@finoptima.ch\",\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/#\\\/schema\\\/person\\\/1fa39e819e454a22bb8d6e0901547e60\"},\"headline\":\"J\u2019ai \u00e9t\u00e9 trait\u00e9 comme une nuisance, et non comme un client payant.\",\"datePublished\":\"2025-06-09T16:18:31+00:00\",\"dateModified\":\"2025-11-15T14:28:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\\\/\"},\"wordCount\":502,\"publisher\":{\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/finoptima.ch\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Reklamation-Coachin_Verkaufsschulung-Verkaufstraining_FinOptima_1eng-1.png\",\"articleSection\":[\"insights\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\\\/\",\"url\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\\\/\",\"name\":\"J\u2019ai \u00e9t\u00e9 trait\u00e9 comme une nuisance, et non comme un client payant. - Finoptima\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/finoptima.ch\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Reklamation-Coachin_Verkaufsschulung-Verkaufstraining_FinOptima_1eng-1.png\",\"datePublished\":\"2025-06-09T16:18:31+00:00\",\"dateModified\":\"2025-11-15T14:28:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/finoptima.ch\\\/fr\\\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\\\/#primaryimage\",\"url\":\"https:\\\/\\\/finoptima.ch\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Reklamation-Coachin_Verkaufsschulung-Verkaufstraining_FinOptima_1eng-1.png\",\"contentUrl\":\"https:\\\/\\\/finoptima.ch\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Reklamation-Coachin_Verkaufsschulung-Verkaufstraining_FinOptima_1eng-1.png\",\"width\":900,\"height\":651},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Start\",\"item\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/home\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"J\u2019ai \u00e9t\u00e9 trait\u00e9 comme une nuisance, et non comme un client payant.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/\",\"name\":\"FinOptima\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/#organization\",\"name\":\"FinOptima\",\"url\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/finoptima.ch\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Logo-Light-Trademark.png\",\"contentUrl\":\"https:\\\/\\\/finoptima.ch\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Logo-Light-Trademark.png\",\"width\":715,\"height\":792,\"caption\":\"FinOptima\"},\"image\":{\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/finoptima-franco-iaderosa\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/#\\\/schema\\\/person\\\/1fa39e819e454a22bb8d6e0901547e60\",\"name\":\"admin@finoptima.ch\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7de6132d12ccea36106e2811e29a7b633989412669b9a4fffe833127b1135795?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7de6132d12ccea36106e2811e29a7b633989412669b9a4fffe833127b1135795?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7de6132d12ccea36106e2811e29a7b633989412669b9a4fffe833127b1135795?s=96&d=mm&r=g\",\"caption\":\"admin@finoptima.ch\"},\"sameAs\":[\"https:\\\/\\\/finoptima.ch\"],\"url\":\"https:\\\/\\\/finoptima.ch\\\/fr\\\/author\\\/adminfinoptima-ch\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"J\u2019ai \u00e9t\u00e9 trait\u00e9 comme une nuisance, et non comme un client payant. - Finoptima","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/","og_locale":"fr_FR","og_type":"article","og_title":"J\u2019ai \u00e9t\u00e9 trait\u00e9 comme une nuisance, et non comme un client payant. - Finoptima","og_description":"Letzte Woche hatte ich als Privatperson eine Reklamation. Ein Missverst\u00e4ndnis, ein Produktmangel. Nichts Weltbewegendes, aber eben auch nichts, das ich einfach so hinnehmen und stillschweigend abhaken wollte.","og_url":"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/","og_site_name":"Finoptima","article_published_time":"2025-06-09T16:18:31+00:00","article_modified_time":"2025-11-15T14:28:52+00:00","og_image":[{"width":900,"height":651,"url":"https:\/\/finoptima.ch\/wp-content\/uploads\/2025\/06\/Reklamation-Coachin_Verkaufsschulung-Verkaufstraining_FinOptima_1eng-1.png","type":"image\/png"}],"author":"admin@finoptima.ch","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin@finoptima.ch","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/#article","isPartOf":{"@id":"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/"},"author":{"name":"admin@finoptima.ch","@id":"https:\/\/finoptima.ch\/fr\/#\/schema\/person\/1fa39e819e454a22bb8d6e0901547e60"},"headline":"J\u2019ai \u00e9t\u00e9 trait\u00e9 comme une nuisance, et non comme un client payant.","datePublished":"2025-06-09T16:18:31+00:00","dateModified":"2025-11-15T14:28:52+00:00","mainEntityOfPage":{"@id":"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/"},"wordCount":502,"publisher":{"@id":"https:\/\/finoptima.ch\/fr\/#organization"},"image":{"@id":"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/#primaryimage"},"thumbnailUrl":"https:\/\/finoptima.ch\/wp-content\/uploads\/2025\/06\/Reklamation-Coachin_Verkaufsschulung-Verkaufstraining_FinOptima_1eng-1.png","articleSection":["insights"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/","url":"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/","name":"J\u2019ai \u00e9t\u00e9 trait\u00e9 comme une nuisance, et non comme un client payant. - Finoptima","isPartOf":{"@id":"https:\/\/finoptima.ch\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/#primaryimage"},"image":{"@id":"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/#primaryimage"},"thumbnailUrl":"https:\/\/finoptima.ch\/wp-content\/uploads\/2025\/06\/Reklamation-Coachin_Verkaufsschulung-Verkaufstraining_FinOptima_1eng-1.png","datePublished":"2025-06-09T16:18:31+00:00","dateModified":"2025-11-15T14:28:52+00:00","breadcrumb":{"@id":"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/#primaryimage","url":"https:\/\/finoptima.ch\/wp-content\/uploads\/2025\/06\/Reklamation-Coachin_Verkaufsschulung-Verkaufstraining_FinOptima_1eng-1.png","contentUrl":"https:\/\/finoptima.ch\/wp-content\/uploads\/2025\/06\/Reklamation-Coachin_Verkaufsschulung-Verkaufstraining_FinOptima_1eng-1.png","width":900,"height":651},{"@type":"BreadcrumbList","@id":"https:\/\/finoptima.ch\/fr\/j-ai-t-trait-comme-une-nuisance-et-non-comme-un-client-payant\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Start","item":"https:\/\/finoptima.ch\/fr\/home\/"},{"@type":"ListItem","position":2,"name":"J\u2019ai \u00e9t\u00e9 trait\u00e9 comme une nuisance, et non comme un client payant."}]},{"@type":"WebSite","@id":"https:\/\/finoptima.ch\/fr\/#website","url":"https:\/\/finoptima.ch\/fr\/","name":"FinOptima","description":"","publisher":{"@id":"https:\/\/finoptima.ch\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/finoptima.ch\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/finoptima.ch\/fr\/#organization","name":"FinOptima","url":"https:\/\/finoptima.ch\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/finoptima.ch\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/finoptima.ch\/wp-content\/uploads\/2026\/09\/Logo-Light-Trademark.png","contentUrl":"https:\/\/finoptima.ch\/wp-content\/uploads\/2026\/09\/Logo-Light-Trademark.png","width":715,"height":792,"caption":"FinOptima"},"image":{"@id":"https:\/\/finoptima.ch\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/finoptima-franco-iaderosa"]},{"@type":"Person","@id":"https:\/\/finoptima.ch\/fr\/#\/schema\/person\/1fa39e819e454a22bb8d6e0901547e60","name":"admin@finoptima.ch","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/7de6132d12ccea36106e2811e29a7b633989412669b9a4fffe833127b1135795?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/7de6132d12ccea36106e2811e29a7b633989412669b9a4fffe833127b1135795?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7de6132d12ccea36106e2811e29a7b633989412669b9a4fffe833127b1135795?s=96&d=mm&r=g","caption":"admin@finoptima.ch"},"sameAs":["https:\/\/finoptima.ch"],"url":"https:\/\/finoptima.ch\/fr\/author\/adminfinoptima-ch\/"}]}},"_links":{"self":[{"href":"https:\/\/finoptima.ch\/fr\/wp-json\/wp\/v2\/posts\/14402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finoptima.ch\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/finoptima.ch\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/finoptima.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/finoptima.ch\/fr\/wp-json\/wp\/v2\/comments?post=14402"}],"version-history":[{"count":0,"href":"https:\/\/finoptima.ch\/fr\/wp-json\/wp\/v2\/posts\/14402\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/finoptima.ch\/fr\/wp-json\/wp\/v2\/media\/16152"}],"wp:attachment":[{"href":"https:\/\/finoptima.ch\/fr\/wp-json\/wp\/v2\/media?parent=14402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/finoptima.ch\/fr\/wp-json\/wp\/v2\/categories?post=14402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/finoptima.ch\/fr\/wp-json\/wp\/v2\/tags?post=14402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}