{"version":"1.0","provider_name":"Finoptima","provider_url":"https:\/\/finoptima.ch\/it\/","author_name":"admin@finoptima.ch","author_url":"https:\/\/finoptima.ch\/it\/author\/adminfinoptima-ch\/","title":"Articoli specialistici - Finoptima","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"ODjiiX2i8K\"><a href=\"https:\/\/finoptima.ch\/it\/articoli-specialistici\/\">Articoli specialistici<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/finoptima.ch\/it\/articoli-specialistici\/embed\/#?secret=ODjiiX2i8K\" width=\"600\" height=\"338\" title=\"&#8220;Articoli specialistici&#8221; &#8212; Finoptima\" data-secret=\"ODjiiX2i8K\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/finoptima.ch\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Articoli specialistici Nei nostri articoli specialistici condividiamo spunti pratici, esperienze concrete e riflessioni sui temi della vendita, della leadership, della qualit\u00e0 del servizio e della crescita personale.\u2028Pensati per chi non lascia l\u2019efficacia al caso \u2013 ma desidera capire come nascono relazioni, dialoghi e culture che funzionano davvero. Customer at the center or the&#8230; A dilemma that many salespeople know all too well. One participant told me quite openly in one of&#8230; Leggi di pi\u00f9 Porsche is correcting course and is&#8230; The news has made the industry sit up and take notice. Porsche, a symbol of innovation, is changing&#8230; Leggi di pi\u00f9 Selling with AI: Dreams of the&#8230; Sales has always been changing. But what we are currently experiencing is not evolution. It is a tectonic&#8230; Leggi di pi\u00f9 The car dealership was yesterday. Now&#8230; What Mercedes-AMG has opened with the new Brand Center in Hamburg is more than architecture. It&#8217;s a statement&#8230;. Leggi di pi\u00f9 What sales can learn from gastronomy When I lead trainings in the catering industry, I often ask: &#8220;What makes a really good service for&#8230; Leggi di pi\u00f9 What was the highest mountain in&#8230; A seemingly harmless question that I often ask at the beginning of a seminar. To loosen up. To&#8230; Leggi di pi\u00f9 I wasn&#8217;t exactly the prototype for&#8230; Shorter than others, a little overweight, with Italian roots. Both parents immigrated to Switzerland from Italy in the&#8230; Leggi di pi\u00f9 I have to discuss this with&#8230; A sentence that every salesperson has certainly heard before. Sympathetic, respectful and seemingly quite normal. But if you&#8230; Leggi di pi\u00f9 Nokia&#8217;s lesson: Change or disappear. In 2013, Nokia was sold to Microsoft. At the press conference, CEO Stephen Elop said a phrase that&#8230; Leggi di pi\u00f9 Car delivery with a wow effect:&#8230; For many sales organizations, the vehicle handover is an administrative conclusion: Mounting signs, signing papers, handing over keys&#8230;. Leggi di pi\u00f9 TCO &#8211; the underestimated discipline of&#8230; TCO &#8211; the underestimated discipline of many decision-makers Some believe that Total Cost of Ownership (TCO) is an&#8230; Leggi di pi\u00f9 The biggest leadership trap: control instead&#8230; At the beginning of 2024, I accompanied a company in the retail sector that was struggling with high&#8230; Leggi di pi\u00f9 Porsche stutters. The industry too. What we are currently experiencing is not a dent. It is a structural quake. A month ago, I&#8230; Leggi di pi\u00f9 Business actor \u2013 when I deliberately&#8230; No, it wasn&#8217;t a real argument. And also no real reason for termination. But it was a real&#8230; Leggi di pi\u00f9 Non-competition clause in sales Non-competition clause in sales: protection against migration or sign of a lack of leadership culture? Anyone who works&#8230; Leggi di pi\u00f9 Power, status, envy, and the sales&#8230; Power, status, envy, and the sales manager&#8217;s ego. Or: When the employee pulls up in a new sports&#8230; Leggi di pi\u00f9 What remains when clarity is missing? A leadership that is silent. What remains when clarity is missing? Last week, in a training session with&#8230; Leggi di pi\u00f9 &#8220;Would you recommend us?&#8221; I remember a training session with an experienced sales consultant at a car dealership in Spiez. Technically, he&#8230; Leggi di pi\u00f9 Not every order is a good&#8230; In late summer 2023, a retail company contacted me: a large budget, clear objectives, and a tight deadline&#8230;. Leggi di pi\u00f9 Laughter does not diminish seriousness, but&#8230; Many things are trained in sales: closing techniques, argumentation strategies, objection handling, price negotiations. But what&#8217;s almost never&#8230; Leggi di pi\u00f9 Do you speak the language of&#8230; Recently, I was meeting with the managing director of a fashion chain in French-speaking Switzerland. We were planning&#8230; Leggi di pi\u00f9 Service Excellence: The invisible but most&#8230; In the restaurant and hotel industry, product quality alone no longer determines success. The real difference lies where&#8230; Leggi di pi\u00f9 A selection of open-ended questions for&#8230; I see it time and again in our FinOptima sales training: Many sales consultants jump far too quickly&#8230; Leggi di pi\u00f9 Seven concrete approaches to delight and&#8230; A common misconception in sales: The sale is the end point. In reality, this is where the real&#8230; Leggi di pi\u00f9 Executive coaching: between effectiveness, self-leadership and&#8230; Those who hold leadership positions operate in a highly complex environment. Far-reaching decisions, strategic shifts, power struggles, time&#8230; Leggi di pi\u00f9 Efficient lead management in car dealerships Many car dealerships invest considerable sums in advertising, events, and online presence, yet sales often fall short of&#8230; Leggi di pi\u00f9 Shortage of skilled workers, high staff&#8230; The Swiss hospitality industry is under pressure and faces structural challenges that are not merely temporary but have&#8230; Leggi di pi\u00f9 Why I love what I do&#8230; I don&#8217;t have a typical job. I have a purpose. One that challenges, fulfills, and motivates me. One&#8230; Leggi di pi\u00f9 Regaining trust: Professional strategies for sustainable&#8230; Trust is the foundation of every stable customer relationship and, at the same time, its most fragile component&#8230;. Leggi di pi\u00f9 I was treated like a nuisance,&#8230; Last week, I had a complaint as a private individual. A misunderstanding, a product defect. Nothing earth-shattering, but&#8230; Leggi di pi\u00f9","thumbnail_url":"https:\/\/finoptima.ch\/wp-content\/uploads\/2025\/11\/136.jpg"}