Customer feedback

To be honest, I was at the limit – and thought coaching wouldn't do any good anyway. But Franky solved a lot with just a few questions. I see my role in the company differently now. No longer only operationally, but also as a cultural carrier. That’s what it took.

Franky brings a combination that is rare: He knows everyday life in the company and he dares to address things that would otherwise fall by the wayside. The training was intense, but fair. I reflected a lot about myself, my team and how we treat each other.

What was important to me was not a show, no small talk, but honest exchange. That’s exactly what I got. I recognized many patterns that I was no longer aware of and was able to address concrete changes in conversational behavior.

It was relaxed and you could honestly say if you didn't understand something. Franky made the training very pleasant.

I was unsure before. Now I have more self-confidence in the conversation.

I was surprised how much fun it was. Now I feel more confident on the phone.