The Swiss hospitality industry is under pressure and faces structural challenges that are not merely temporary but have long-term consequences.
1. Acute shortage of skilled workers:
According to the Federal Statistical Office, the Swiss hotel and restaurant industry was short approximately 35,000 skilled workers in 2022. This shortage leads to overburdening of existing staff and negatively impacts service quality.
2. High turnover rate:
The average turnover rate in the industry is over 30%. This means that businesses constantly have to train new staff, which ties up time and resources.
3.
Dissatisfaction among apprentices:
A survey by the Hotel & Gastro Union revealed that one-third of apprentices have to work overtime every week to compensate for staff shortages. This leads to frustration and a desire to leave the industry.
4. Declining guest satisfaction:
The staff shortage directly impacts guest satisfaction. According to a survey by GastroSuisse, 33% of businesses had to restrict their operations due to staff shortages.
How FinOptima can support you
: FinOptima offers practical solutions to meet these challenges:
– Through leadership training: You strengthen the skills of management staff to effectively lead and motivate teams.
– Through sales and upselling training: You increase revenue while simultaneously improving guest satisfaction.
– Through mystery guesting: You provide objective insights into service quality and identify potential for improvement.
– Through team workshops: You promote collaboration and strengthen team spirit.
With extensive experience in the industry, FinOptima understands the specific challenges and offers customized, multilingual solutions to sustainably improve service quality.
Investing in people today means serving not just food tomorrow, but experiences (and employees) that last.
Unleashing potential – celebrating success.
